Refund Policy

At Caseupply, we strive to provide you with high-quality phone cases that meet your expectations. However, we understand that there may be situations where you need to return or exchange a product. Please read our refund policy below to understand our guidelines for returns, exchanges, and refunds.

Eligibility for Refunds:

  • To be eligible for a refund, you must request it within 30 days of the purchase date.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase, such as an order number or receipt, is required.
Non-Refundable Items:
  • Phone cases are non-refundable unless there is a manufacturing defect or error on our part.
Return Process:
  • To initiate a return, please contact our customer support team at [customer support email/phone number]. Provide them with your order details and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
  • You will be responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part.
Inspection and Approval:
  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
  • If the item passes the inspection, we will process your refund. If not, we will contact you to discuss alternative options.
Refund Processing Time:
  • Please allow up to 20 business days for your refund to be processed and reflected in your account. The processing time may vary depending on your payment provider.
Shipping Costs:
  • Shipping costs are non-refundable unless the return is due to a manufacturing defect or error on our part.
Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact our customer support team immediately to investigate. We will arrange a replacement or provide a refund, as appropriate.
Policy Updates:
  • We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We are here to help!