Shipping & Delivery

At Caseupply, we are dedicated to delivering your phone cases to you in a timely and reliable manner. Please read our shipping policy below for information on shipping methods, delivery times, and regions we ship to.

Shipping Regions:
  • We currently offer shipping to the United Kingdom (UK), United States (US), Australia, and New Zealand.
  • For shipping to other countries not listed above, please contact our customer support team for assistance.
    Shipping Methods and Delivery Times:
    • We partner with reputable shipping carriers to ensure secure and efficient delivery of your phone cases.
    • The estimated delivery times for each region are as follows:
      • United Kingdom (UK): 2-3 business days
      • United States (US): 2-4 business days
      • Australia: 2-8 business days
      • New Zealand: 3-10 business days
    • Please note that these are estimated delivery times and actual delivery may vary depending on factors beyond our control, such as customs clearance or unforeseen delays.
        Order Processing Time:
        • We strive to process and dispatch all orders within 24 after an order is received.
        • During peak seasons or promotional periods, order processing time may be slightly longer. We appreciate your patience and understanding.
          Shipping Costs:
          • Shipping costs are calculated based on the destination country and the weight of the package. The exact shipping cost for your order will be displayed during the checkout process.
          • Occasionally, we may offer free shipping promotions for specific regions or order thresholds. Please refer to our website or promotional materials for any ongoing free shipping offers.
            Tracking Information:
            • Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
            • Tracking information may take a short time to become available after your order is dispatched.
              Customs and Duties:
              • Please be aware that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country.
              • Any additional charges related to customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for more information about customs fees and regulations.
              Shipping Address:
              • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or misdelivery caused by incorrect or incomplete addresses.
              • Undeliverable Packages:
              • In the event that a package is returned to us as undeliverable due to an incorrect address or failure to retrieve the package, we will contact you to arrange reshipment. Additional shipping charges may apply.
                Policy Updates:
                • We reserve the right to update or modify this shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

                If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team. We are here to help!